We wish to extend our appreciation for the fine work your employees did on the recent installation of our Carrier Infinity Air Conditioning and Heating System as well as the installation of a Bradford White Hot Water Heater and the relocation of our main house water shut off valve.

Everyone from the Estimator/Salesman (Sam Darr), Air Conditioning & Heating Technicians (John Lauf and Jim Middendorf), Tinner (Dave Swope), and Plumber (Tom Friese) were most professional and considerate. Jim Middendorf and Tom Friese should particularly be commended for their pride in workmanship.

These individuals took extra steps to make sure the floors and work area was protected and the place was left in such a manner that you would have never known they were here. They are to be commended on their workmanship, something you don’t see much of today. They took their time, making sure the job was done right.

You should take great pride in these individuals’ dedication to providing quality service. Please extend our appreciation and thanks to all for a job well done.

We would not hesitate to recommend Bel-O of Belleville to anyone needing Air Conditioning and Heating or Plumbing service.

Hi, on Thursday, June 19, 2008, my wife called you guys to request a service call at her Mom´s house to check out her A/C unit. It was not working. Her mother is Helen Rennie. She has respiratory problems, and heat and high humidity situations really take a toll on her. With that being a factor, my wife Jackie asked if you could get someone out as soon as possible.

Your service technician Zack was there quite soon considering the short notice. He not only took care of the problems with her air conditioner, but went way beyond that.

While he was finishing up his paper work and loading up his tools, Helen fell inside her house and was not able to get back on her feet or back into her chair. He then called me on her cell phone to tell me what happened, and waited with her until I was able to get there. When I got there he helped me get her off the floor, back into her chair, situated and comfortable. We then proceeded to take care of the payment details.

I don’t know if Helen would have been able to make the call for help if she was on her own, and I know for sure I would have had a problem taking care of her by myself.

I know it was a very uncomfortable situation for Zach to be in, and that he has a schedule to keep, and I just had to tell you how grateful we are for his concern and assistance.

In my opinion you guys are very lucky to have an employee like Zach, and we are very lucky that he was the service man to make the call at Helen’s house that day.

Thanks again for your help Zach.

We have given your name to our neighbor. Thanks Jerry for everything! I will call if we need Bel-O. Thank you to Barb for her phone voice! Thanks Leah for doing all the paperwork. It’s a good day at Bel-O!

Thank you so much for all of your help with our school air conditioning system. Your attention to detail, patience, and excellent workmanship will make school “cool” to teachers and students.

How can I rate Bel-O any higher!!! I’m probably your most pleased customer. Your ratings for ALL services are most professional - and I would not have anyone else. I am most pleased!

Excellent describes all the below:
Dave, Jim, Josh, Scottie, and Jerry H!

Thank you Bel-O for making this expensive project an easy and less painful event.
Sam, you are the best!

Just wanted to let you know what a wonderful feeling it is to have my furnace working properly! It’s been at least a year and several visits by your repairman, but since the furnace didn’t “act up” when they were here, they couldn’t tell what the problem was.

Then, on December 3, I was lucky enough to have Pat sent out! Almost immediately, he noticed that something was amiss with “my little black box”. Then I mentioned to him that the furnace seemed to have the most problems in the morning when it was cold. He immediately recalled having a customer with a very similar problem who also remarked about hers not working when the nights got cold. Even though this occurred several years ago, he called to verify what he did to fix her problem.

Now I wake up to a warm home and a furnace that comes on by itself throughout the day and night. I’m glad you have Pat on your staff, and I hope if I have any more problems in the future, he is the one who is sent out.

Just wanted to let you know how satisfied I am.

I just wanted to thank you and the team that you sent out to put in the new furnace. We have already noticed a big difference. Please let Josh, Geoff, and Wes know they did an awesome job with everything. Thanks again.

Just a note to express our appreciation for the fine job that Scott and Steve did on installing our new Carrier furnace and to Pat, the service man, who diagnosed the problems with our old furnace. The installation was fast and very professionally done and all three men were very courteous and professional in every way. They are a credit to your company. I remember Scott thanking us several times "for giving us the work". We thought it was just a very nice and appropriate comment. Although I suspect we could have got a lower price from another company, I don´t think we could have got better quality from another company. Again, please thank Scott and Steve for the installation and Pat for diagnosing the problem.

Early last summer I contacted your company for an estimate on a new heat pump for our home. Jerry returned my call and came to my home to give to give an estimate. He was friendly, personable, and answered our questions. Jerry set up a date for installation. On that day Pat and his helper arrived to install the heat pump in the crawl space. The crawl space was not the driest due to a heavy rain the previous night, but the two men did not complain. They installed the pump neat and professional. After they finished, they cleaned up the trash from the job.

My husband and I would like to tell you about the excellent job Bernard accomplished with our air conditioner. His expertise was especially gratifying as he solved a problem which we had been experiencing for some time with the blower.

He achieved all of this in a professional, thorough and courteous manner. Although we know that you are aware of his capabilities, we hope that you will also let him know how much we appreciate "a job well done".

Thanks to both Jerry and Scott for the duct cleaning you did for us. I would not have believed it could make such a difference in our house! It is so clean that I actually have to hunt for dust!

Thanks for a job well done!

The Joellenbeck family is very pleased with the way your men performed. They are knowledgeable and very personable and were very patient.

We want to thank Wade, the young apprentice technician who was at our home on Friday, Jerry, the sales and marketing manager, the person who worked on Monday, the 9th, and Geoff who installed the furnace on Thursday, the 12th. Also, the electrician. I can’t forget the lady, Barbara. She really saw to it that "we had a good day".

Everyone who came to my house treated me very well. I couldn't be happier with my experience. Kudos to your team... they made a dreaded experience easy!

Super Job - very professional! Love the way it works!